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RETURNS & EXCHANGES POLICY

Returns & Exchanges Policy

We would like you to love our products as much as we do. If you are not completely satisfied with your purchase, please email us at contact@auxpaysdeschouchous.com for a refund or exchange within 3 days of receiving the merchandise (in physical store or shipped).

All returned merchandise will be refunded in the original form of payment.

Merchandise must be in original condition: unwashed, unworn, unaltered, and must have all tags attached. The items must be accompanied with the original receipt or invoice. 

All return shipping and handling charges are the responsibility of the customers.

Please note that we cannot refund duties, taxes or original shipping charges.

Final Sale & Specialty Merchandise

All sale items and swimwear are considered Final Sale and therefore, are non-returnable.

Return to store

All return shipping and handling charges are the responsibility of the customers.

Returns can be made to our Richmond store.

If you are shipping your return:

Please send to contact@auxpaysdeschouchous.com all information regarding your return including the name, phone number and address where the order was sent and/or billed to, email address or credit card used to purchase the item along with your receipts. Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.

Send your package to:

Aux Pays des Chouchous

1245-4000 No. 3 Rd, Aberdeen Square

Richmond, British Columbia

V6X 0J8

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