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Returns & Exchanges Policy

Return Information

If you are not completely satisfied with your purchase, please email us at info@auxpaysdeschouchous.com for a refund or exchange within 3 days of receiving the merchandise, whether it was collected at our physical store or shipped to you.

All returned merchandise will be refunded in the original form of payment.

Merchandise must be in original condition: unwashed, unworn, unaltered, and must have all tags attached. The items must be accompanied by the original package, and receipt / invoice.

All return shipping and handling charges are the responsibility of the customers.

Please note that we cannot refund duties, taxes or original shipping charges.

 

Final Sale & Specialty Merchandise

All promotion, outlet items, swimwear, and cosmetics are considered Final Sale and therefore, are non-refundable.

 

Return to store

All return shipping and handling charges are the responsibility of the customers.

Returns can be made to our Richmond Show Room.

 

Shipping your Return

Please send info@auxpaysdeschouchous.com all information including:

  1. Your full name
  2. Phone number
  3. Billing and Shipping Address
  4. Credit Card used to purchase the item along with your receipts

Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.

Send your package to:

Aux Pays des Chouchous
5508 Hollybridge Way, Unit 804
Richmond, BC 
Canada
V7C 0C7